How rude! I hope you have reported the person to the manager ... that's a good way to loose a good paying customer. Of course, consider the source ... most pet store employees have a tendency to act like know-it-alls ...
And this one one didn't even
listen to the reason for it being brought back ... you are allergic to the bedding, not the chinchilla!
I would not want an employee that
#1 did not bother to listen to the actual reason and
#2 was hateful enough to make such a rude remark to a customer.
I was in management for over 35 years ...
this rude employee would be looking for a new job today if he/she worked for me.
Was the small containers of the bedding made by the same company as the 35 pound bag?
I like Debbie's suggestion ... Shredding news paper that has not been printed on can be the best thing around for those allergic to pine or the other bedding.
Jo Ann
PS
Well my husband ended up returning it...IN MY JEEP! I am going to have to clean it out for getting in it to go to church my eyes are still watering up.
Men often do before they think, but he tried ...
it was thoughtful for him to be the one that took it back.