I think chinchillas are pretty good teachers when it comes to patience ... just like babies and children ... God put them here to teach us patience.
Each chinchilla has it's own personality and preferences, but one thing 99% of them have, is the want to please, once they learn they can trust you. Trust takes time and can be lost in an instance, just be kind, gentle, talk softly and acknowledge it's presence every time you enter or leave the room ... you don't have to stop and talk to them constantly, just call it by name saying "Hi" or "Bye-bye" to acknowledge it is there. They love attention and appreciate this more than you will know, at first ... you will learn as time goes by.
Once they learn to trust you, they will run to you if there is a problem ... such as a new person that has come to visit or anytime they are afraid. They like having someone they know cares about them and will always protect them.
NEVER yell, scream, hit, hit it, chase, grab or handle your chin roughly ... it will only discourage bonding.
And please, never, ever grab or pick up chin holding it around it's ribcage ... just below the front legs/arms ... They have floating ribs that are easily broken and can puncture the lungs causing a slow painful death, usually within 24 to 36 hours.
ALWAYS:
1) Speak softly, as you would to a baby ...
2) Show your chin love and kindness and you will receive the same from it ...
3) Make sure you always support it's hind feet the whole time you hold it, or it will think it is going to fall ...
4) Keep a regular schedule with it ... they love this!
5) Respect it's 'space' as you like others to respect your 'space' ... there's always times you need your space, chins do, too. Sometimes we just like to be left alone, so do chins.
6) Remember your chin is in a strange place, with strange, huge, creatures to care for it ... keep this in mind and think how you would feel if the situation were reversed and you were in a strange place with a creature as big as a house caring for you! Treat it as you would want to be treated.
Jo Ann