Debbie and I both love chinchillas and are more than glad to help other chin parents in any way we can. We were both "newbies" at one time, too, and know how hard it is to find good information and people that are willing to share it with others.
There are many others on the forum that are very know ledgable, but do not have as much free time as we do. Grannies are like that.
When we started out, the problem was a lack of information available, now it is often a lack of correct information available... to many are willing to "guess" at the answers rather than say "I don't know." Many times the answers they give are the wrong ones. Of course, we often have to go hunting for the answer ourselves ... we're lucky in knowing where to go and who to ask, most of the time.
Jo Ann
Added after Debbie's comment:
Yes, Jamie is the one to be thanking ... she keeps this site going for all of us. It's not one of those free ones, either, she pays for it out of her own pocket and does not charge us to use it. There are many chins still alive today that would not be, except for Jamie's generosity and love for chinchillas.